How Can We Help?

Most chamet login problems come down to three things: a wrong number or email, an expired verification code, or a shaky connection. Double-check the country code, request a fresh code, and switch between Wi-Fi and mobile data. If you signed up with a third-party account, log in the same way — a password login will not find that account.

Wait a full minute, then tap resend once — hammering the button can restart the timer. Check spam folders for email codes and the blocked-senders list for SMS. Still nothing after a few tries? Close and reopen the app, or try the web version, then contact support if it keeps failing.

Yes. Log in on the new device with the same method you used to sign up and your profile, friends and balance come with you. For your own security, log out of devices you no longer use — and never share a verification code with anyone who asks for one, no matter who they claim to be.

Matching pairs you with someone online right now, so speed depends on how many people are looking at the same moment. Late nights and early mornings in your timezone can be quieter. If a match feels stuck, refresh it or try again in a few minutes — busier hours connect much faster.

On the web version, click the lock icon in your browser address bar, set Camera and Microphone to Allow, then reload the page. On mobile, open your device settings, find Chamet, and switch both permissions on. The camera is only ever used during a call — but no permission means no video.

Nine times out of ten it is the connection, not the app. Move closer to your router, pause background downloads, or switch from Wi-Fi to mobile data and back. If only one call is choppy, the other person’s network may be the bottleneck — skip and rematch rather than suffering through it.

Chamet is free to start: your first matches are free, and you can try a video chat with no sign-up. Longer or premium sessions can use coins — think of coins as pay-as-you-go time, not an entry fee. You always see what a session costs before it begins, so there are no surprises.

No — treat every one of them as a scam. Sites and videos promising chamet free coins through a hack, generator or mod are after your login, your payment details, or a malware download. Real promotions only ever appear inside the official app or on chamet.cc. The honest free part is your first matches — never enter your Chamet login anywhere else.

Tap the report or block option right inside the chat — one tap, and the other person is never told who reported them. Blocked users cannot match with you or message you again. Reports go to the moderation team, and the safety center explains exactly what happens next.

Email support[at]chamet.cc with your account ID and a screenshot of the problem — those two things skip most of the back-and-forth. For login issues, mention which login method you used. For safety concerns, include the other user’s ID if you have it. A real person reads every message.